Some purchases made to creators on Whop might be eligible for a refund. You can use any device with a web browser to request a refund.
How to request a refund
Sign-in using your email address.
Select your purchase.
Click on Request a refund.
Follow the on-screen instructions and add details to submit your case.
The Resolution Center serves as a direct channel for communication between you and the creator. Your refund request will be directed to the creator initially, and if necessary, Whop will be available to assist.
Desktop
Mobile App
How to request a refund on the mobile app
Tap on your Profile picture.
Select Manage Memberships.
Click on your subscription.
Click on Request a refund.
Follow the on-screen instructions and add details to submit your case.
Can’t find your purchase?
Search Your Inbox
Look for emails with “Whop Order Confirmation” or from “[email protected].”
Check the receipt to see which Whop ID is listed (e.g., “Whop ID: [email protected]”).
Log In with the Correct Whop ID
If the Whop ID on the receipt isn’t the one you usually use, sign in with that ID.
Request a refund from here.
If You Don’t See a Receipt
Check your bank or credit card statement
Look for a line like “WHOP.COM/PAY/ABC123”
Follow that link and look for the Customer name on the purchase details page.
Sign into Whop with the correct email
Look for Customer name and sign into Whop using that email address.
Request a refund from here.
