Overview
This guide will help you effectively manage and understand declined transactions in your Whop dashboard.
Step-by-Step Process
1. Navigate to Payments Tab
Open your Whop dashboard
Locate and click on the "Payments" tab
2. Filter Transaction Status
In the payments section, filter transactions
Select "Failed" status
Deselect "Successful" status
3. Analyze Declined Transactions
View all declined transactions in the filtered list
Click on individual transactions to explore details
4. Understand Decline Reasons
Each transaction will display a specific reason for decline
Review the exact explanation provided by the system
5. Customer Communication
Use the decline reason to craft a clear explanation
Communicate the specific decline reason back to the customer
Best Practices
Regularly check your declined transactions
Provide transparent communication about payment issues
Help customers understand and resolve payment problems
Tips
The system provides detailed decline reasons
Use these reasons to improve future transaction success rates